Returns and Exchanges

RETURNS AND REFUNDS

For items purchased on this Website please see the returns process below.

For all other returns please refer the general service and warranty section on this site. 

RETURNS PROCESS

We will accept returns for change of mind within 14 days from date of receipt.

To return a product you must complete the return form and submit this to our Customer Service team via email online.au@samsonite.com. We will strive to contact you within 3 - 5 business days with a Return Authorisation and further instructions on how to return your goods.

You must cover the cost of the return if it is due to a change of mind and the product must be returned to us in its original condition (including authentic labels, use instructions, guarantee leaflets and other hang tags) in order to obtain a refund.

Once an item is returned we will either inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable (for example, where we believe the goods have been misused or the defect/ damage is not covered by the commercial warranty), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.

Refunds will be issued using the payment method used for purchase. We aim to process refunds and replacements within 14 days of receipt by us of the original product, however this may take longer depending on your item and the number of returns in our system.

In the event you have not respected all return requirements, we will advise you by email the reasons why we cannot approve your return within 14 days.

IF YOUR PRODUCT IS NOT AS EXPECTED

You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, please contact our Customer Service team as soon as possible.

Samsonite takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. Please contact our Customer Service team who will advise and assist with the returns process. Our office is open from 9 AM - 5 PM, Monday - Friday, you may write to us at online.au@samsonite.com or call 1800 313 263.