At Samsonite Australia, we are committed to helping customers shop with confidence by offering competitive pricing on eligible genuine Samsonite products.
Our Price Match Policy allows eligible customers to request a price match on identical products advertised by authorised Australian resellers, subject to the eligibility criteria outlined below.
This policy applies exclusively to purchases made online at www.samsonite.com.au.
A price match allows eligible customers to purchase an identical genuine Samsonite product at the same advertised price offered by an authorised Australian reseller.
Price matching applies only to:
Please provide the following:
The external retailer must clearly display:
Reach out to our friendly Customer Care team through:
*Please attach items from Step 1
To ensure efficient processing, price match requests are accepted only through Live Chat or email. Requests submitted through phone calls, voicemail, social media, or other communication channels may not be assessed.
We will verify the comparison and if eligible, you will receive a coupon code to match the price. We will verify the comparison within 1 day.
Approved coupon codes can be applied during checkout on eligible products at Samsonite.
*Note: For our team to remain as efficient as possible in our assessment of price matches, we will not accept price match requests via any other form of communication such as phone calls, voicemails, etc.
Our Price Matching Policy applies to all identical new, factory sealed products, including colour, that are:
For a price match to be approved, the retailer product must match the Samsonite Australia product in all material aspects.
| Product Attribute | Must Match |
|---|---|
| Collection/Range | Yes |
| Product Size | Yes |
| Colour | Yes |
| SKU/Product Code | Yes |
| Product Condition | New |
| Region | Australia |
| Warranty Eligibility | Yes |
Products with different specifications, international warranty conditions, regional models, or discontinued variations may not qualify.
If you believe your request was incorrectly declined, you may reply to the original Customer Care email with additional supporting information for further review.
All assessments are conducted fairly and consistently in accordance with the eligibility criteria outlined in this policy.
Information submitted for price match requests is used solely for verification and customer support purposes in accordance with Samsonite Australia’s Privacy Policy.
Samsonite Australia reserves the right to modify, update, or discontinue this Price Match Policy at any time, including the eligibility or exclusion of specific products or promotional conditions.
The latest published version on Samsonite Australia supersedes all previous versions.