PAYMENT AND DELIVERY

PAYMENT

We use CyberSource and PayPal to manage our transactions, allowing you to checkout safely, quickly and easily. These services provide you with a simple way to send money without sharing financial information, along with the flexibility to pay using your PayPal account balance, bank accounts or credit cards. To find out more about these services, please visit their respective websites: CyberSource, PayPal

All payments must be received in full prior to dispatch of goods. If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold items against your order.


DELIVERY

Samsonite uses Australia Post’s services for delivery Australia-wide. Please be advised that this courier service may require an adult (over the age of 18) to sign for your shipment. If you’re not at home during delivery, Australia Post will leave a card with instructions on how to collect your parcel. This card/notification generally means that your parcel is waiting for you at a local post office. You will need to present this card to the post office when you pick up your parcel, together with photo identification. Please try and arrange pick-up as soon as possible as some post offices will only keep your parcel for a short period of time (10 business days) before they return it to us. Note you have the option via your Australia Post order tracking link to either specify an alternate delivery address, or opt in for safe drop.

Delivery Times

Please note the following delivery times to estimate the arrival of your order with us. These delivery estimates are for orders placed before midday, otherwise please add an extra business day. Delivery estimates are a guide and cannot be guaranteed.

Important update: Your delivery may not arrive within the below timeframes due to the Coronavirus impact currently experienced by our carrier, Australia Post. Please refer to the latest updates from Australia Post regarding this topic here

Regular Post

Regular tracked delivery across Australia.

Metro: 2-3 Business Days (Perth/Darwin 3-4 Business Days)

Regional: 3-6 Business Days

Remote: 4-10 Business Days

 

Express Post

Please note express delivery is temporarily unavailable per current advice from Australia Post.


DELIVERY RESTRICTIONS

We deliver from Monday til Friday, except public holidays.

Please use samsonite.com.au for luggage & suitcases to be delivered in Australia (except Norfolk or Christmas Islands).


INTERNATIONAL DELIVERY

If you would like to deliver internationally, please use the appropriate Samsonite website. Click here for a full listing of International Samsonite e-commerce sites.