contact, customer service, help

For After Sales, Online Ordering or Product Queries, please contact the relevant area using the below contact forms.

If you require further assistance, please email us at

Head Office

Samsonite Australia Pty Ltd,
5 Anzed Court, Mulgrave,
VIC 3170

1800 331 690


For general and repair issues, please contact us at
Samsonite welcomes your questions and comments.

Please read our section on spare parts, locks and keys in our FAQ.


  • Q: Where can I find the full catalogue?
  • A: Please download our most recent catalogue here.

Office Hours:
Monday-Friday: 9AM til 4PM
Please mention your order number that you received while placing an order in all correspondence.


  • Q: Can I order a product that is not offered online?
  • A: No, not at this moment.
  • Q: When will my order arrive?
  • A: Please use our Track Order function to view the shipper's tracking number or refer to your shipping notification email.
  • Q: How do I return my suitcase?
  • A: Please go to our Returns and Exchanges page for detailed instructions.


We recommend that you have a Samsonite Authorised Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorised Repair Centers are authorised to do warranty repair work. To locate the nearest Repair Centre, please click here.

Please read our section on repairs on the FAQ section for detailed instructions.