COVID-19 Important Information

As part of our effort to combat Coronavirus (COVID-19), and to ensure the safety of our customers, staff, and community, we have made the decision to put our business into a form of hibernation.

Over this period, we will continue to provide the same service you have come to expect from us via our website and our online ordering system and deliveries currently remain fully functional. We have a team available for essential tasks and for their safety any work will be done remotely.

Note with the current restrictions, we are unable to pick or distribute any spare parts until further notice. Our Authorised Service Centres may be able to assist pending their supply of spare parts.

For After Sales, Online Ordering or Product Queries, please contact the relevant area via the below contact forms

If you require further assistance, please email us at

Thank you for your patience and please stay safe during these trying times.

Head Office

Samsonite Australia Pty Ltd,
5 Anzed Court, Mulgrave,
VIC 3170


1800 331 690
Fax: (61 3) 9549 3400

Please read our section on spare parts, locks and keys in our FAQ.


  • Q: Where can I find the full catalogue?
  • A: Please download our most recent catalogue here.

Office Hours:
Monday-Friday: 9AM til 5PM
Please mention your order number that you received while placing an order in all correspondence.


  • Q: Can I order a product that is not offered online?
  • A: No, not at this moment.
  • Q: When will my order arrive?
  • A: Please login into your account to view the shipper's tracking number or refer to your shipping notification email.
  • Q: How do I return my suitcase?
  • A: Please go to our Returns and Exchanges page for detailed instructions.


We recommend that you have a Samsonite Authorised Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorised Repair Centers are authorised to do warranty repair work. To locate the nearest Repair Centre, please click here.

Please read our section on repairs on the FAQ section for detailed instructions.