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CONTACT US

Samsonite Australia welcomes your questions and comments.

For After Sales, Online Ordering or Product Queries, please contact the relevant area using the contact forms below.

If you require further assistance, do not hesitate to contact us, please email us at info.australia@samsonite.com.

Samsonite AU address:

5 Anzed Court, Mulgrave, VIC 3170

Monday - Friday: 9am to 4pm

Online Queries:

Please read our section on spare parts, locks and keys in our FAQ.

FAQ :

  • Q: Where can I find the full catalogue?
  • A: Please download our most recent catalogue here.

Office Hours:
Monday-Friday: 9AM til 4PM
Please mention your order number that you received while placing an order in all correspondence.

FAQ :

  • Q: Can I order a product that is not offered online?
  • A: No, not at this moment.
  • Q: When will my order arrive?
  • A: Please use our Track Order function to view the shipper's tracking number or refer to your shipping notification email.
  • Q: How do I return my suitcase?
  • A: Please go to our Returns and Exchanges page for detailed instructions.

Repairs:

We recommend that you have a Samsonite Authorised Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorised Repair Centers are authorised to do warranty repair work. To locate the nearest Repair Centre, please click here.

Please read our section on repairs on the FAQ section for detailed instructions.