Global Warranty Service
Worry-free Repair Service
Recycle or Repurpose
For Proxis purchases through www.samsonite.com.au you’re automatically registered for WeCare. For all other Proxis purchases, all you have to do is register your purchase online and you will enjoy our special Samsonite WeCare benefits. You can visit www.samsonite.eu/wecare for more details.
During the exclusive launch of Proxis, you will be invited to personalise your suitcase with an embossed leather tag by following the instructions stated on the website.
During the 10-year warranty period, your product will get priority in our Customer Care Centres and will come with extra service provisions:
• No-questions-asked in the event that you need your product repaired – this does not cover cosmetic damage or damage caused by misuse as explained below (*).
• We will give your product a thorough overhaul when you book it in for repair or service, cleaning it up and replacing wheels if necessary, to ensure your Proxis suitcase is as functional as the day you purchased it.
• If your case is unrepairable (*), we will replace it with product which is the maximum or below retail price of Proxis and recycle your unrepairable item. In this way, we make sure that your damaged item’s end of life footprint is reduced to the minimum. The few components that today may not yet qualify for recycling or repurposing will be correctly disposed of whilst we continue to seek sustainable end of life solutions for those parts as well.
After 5 years of use, as part of our sustainability commitment – we will be happy to also repurpose and/or recycle your used suitcase should you decide that it has completed its life of service for you:
• You will need to organise the collection of your product at your expense and send to our Customer Care Centre. As a Thank You for your loyalty we will send you, upon receipt of your product, a voucher for an additional 10% discount that can be used in addition to existing offers on products, for your next purchase. This voucher is valid for up to 6 months in Samsonite online www.samsonite.com.au and other selected participating retailers.
• This repurpose/recycle service is valid for an additional 10 years beyond the already existing 10-year warranty period, so between 5 and 20 years after you purchased your Proxis you will still benefit from this extra service.
(*) Our service plan does not cover damage caused by misuse, transport damage, accidents, improper handling, normal wear and tear, cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the product.
Electronic devices or parts including USB port is limited to 1-year global warranty. Electric and electronic components and connections, cables, adaptors and batteries benefit only of the legal or statutory warranty which may vary from state to state or country to country.