Payment and Delivery
If you have any question or need help with your account, you may Contact Us to assist you.
Monday to Friday
9 AM to 5 PM
1800 313 263
We use PayPal to manage our transactions. PayPal allows you to checkout safely, quickly and easily. This service provides you with a simple way to send money without sharing financial information, along with the flexibility to pay using your PayPal account balance, bank accounts or credit cards. To find out more about PayPal visit their website.
All payments must be received in full prior to dispatch of goods. If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold items against your order.
Standard delivery is free within Australia and takes between 3 - 5 working days. The delivery date cannot be guaranteed.
Samsonite uses Australia Post’s eParcel service for delivery in Australia. Please be advised that this courier service may require an adult (over the age of 18) to sign for your shipment. If no one is able to accept delivery of the products, you will be asked to contact Australia Post in order to arrange an alternative delivery date or location to collect your order. We recommend delivering to a business address where possible.
Deliveries are not made to PO Box addresses (including AFPO addresses).
We deliver from Monday till Friday, except public holidays.
Please use samsonite.com.au for luggage & suitcases to be delivered in Australia (except Norfolk or Christmas Islands).
If you would like to deliver internationally, please use the appropriate Samsonite website. Click here for a full listing of International Samsonite e-commerce sites.