Contact Us
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Head Office

  • Samsonite Australia Pty Ltd,
    5 Anzed Court, Mulgrave,
    VIC 3170

  • Toll Free: 1800 331 690
    Phone: (61 3) 9549 3444
    Fax: (61 3) 9549 3400

Samsonite welcomes your questions and comments.

  • I HAVE A QUESTION ABOUT SPARE PARTS, LOCKS AND KEYS.

    Please read our section on spare parts, locks and keys in our FAQ.

  • I WOULD LIKE TO CONTACT SALES FOR A PRODUCT OFFER (B2B).

    FAQ :
    Q: Where can I find the full catalogue?
    A: Please download our most recent catalogue here.

  • I WOULD LIKE TO CONTACT CUSTOMER SERVICE REGARDING MY ONLINE ORDER.

    Office Hours:
    Monday-Friday: 9AM till 5PM
    Please mention your order number or account number that you received while placing an order in all correspondence.

    FAQ :
    Q: Can I order a product that is not offered online?
    A: No, not at this moment.
    Q: When will my order arrive?
    A: Please login into your account to view the shipper's tracking number or refer to your shipping notification email.
    Q: How do I return my suitcase?
    A: Please go to our Returns and Exchanges page for detailed instructions.

  • I HAVE A SAMSONITE PRODUCT AND I HAVE A QUESTION.

    Repairs:

    We recommend that you have a Samsonite Authorised Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorised Repair Centers are authorised to do warranty repair work. To locate the nearest Repair Centre, please click here.

    Please read our section on repairs on the FAQ section for detailed instructions.